Purchasing Policy - Delivery / Exchange
Shipping policies
Question: contact@productionsklone.com or at 514-992-5111
Time: Allow a manufacturing time of 21 days to 25 days for delivery. Allow a decoration time of 15 days to 20 days for your order.
You will receive an email when your order is shipped or ready to be picked up.
We are not responsible for any loss, damage or delay suffered by the post.
If you have provided an incorrect delivery address, you will be responsible for all resulting postage costs.
Exchange or refund policies
No request will be processed AFTER 10 days from the delivery date of your order. Please email us at info@ldfs.ca the reasons for your request and attach a photo if necessary so that our suppliers may or may not authorize your request according to their refund policies, either: defective, damaged or incorrectly packaged item. The supplier will have 10 working days to send us their decision. If your request is accepted, you must return the item to us within 10 days. The item should be in its original condition. Not having been used, worn or washed. In short, it must be new. You must attach a copy of the invoice as well as a copy of our return authorization communication that we will have sent you by email. All shipping costs are the responsibility of the buyer.
Here is the address for returning merchandise:
Refunds or exchanges will be made upon receipt of the returned item.
The refund will be made directly by bank transfer or credit card
Items that are not in a returnable condition or that are incomplete will be subject to a return shipping charge and a refund will be refused.
IMPORTANT
It is YOUR responsibility to have checked the size chart, before making your purchases. No exchange or refund of size due to a wrong size on your part will be accepted.
Policies
We reserve the right to correct and / or update information on the website at any time without notice. All prices displayed are in Canadian dollars.
Internet payment methods *
Payments are made through Paypal or credit card (VISA, Mastercard)
Confidentiality : In order to process your payments, the system sends us some of your personal information. No credit card number or bank account is transmitted to us.
STORE TEAM